Home Cable- Your provider of Triple Play service

OVERVIEW

Imagine the ideal cable TV for your life style programming that entertains you, informs you, and lets you unwind Home Cable provides you with the very best in home entertainment, information and communication. Ever since our company was formed, we have been at the forefront of technology, striving to make life more enjoyable and less complicated for the communities we serve. From our local employees to our corporate executives we strive to keep pace with a changing world.

Home Cable can take care of all your TV and internet needs. Our new cable and high speed online offers unparallel value, providing the maximum in choice, quality, convenience and affordability.

Home Cable owns and manages one of the most advanced cable systems in Delhi. Serving around 68000 customers, we offer cutting edge technology, the richest range of home entertainment and information choices for the whole family to enjoy and superior value that demonstrates that customer satisfaction is our number one priority.

When you connect to home cable you connect to something more. You don’t just choose a premier cable TV and internet service provider; you connect to people committed to helping you to get the most out of your communication, information and entertainment experiences. We do this through constant innovation.

CUSTOMER CARE

At Home Cable customer care is our top concern. That is why we provide a variety of ways for you to find answers to your questions, make payments or give the technical support you need. We are available to serve you at any of our service areas during extended business hours. To give outstanding customer service we have the following policies -

On time guarantee:- to solidify our commitment towards customer satisfaction, home cable has introduced on time guarantee. If late for an installation appointment its FREE. If late for a service call, you get Rs. 5 credit.

Maintenance – home cable uses the best electronic equipment and workmanship available to provide our valued customers with reliable service and high quality picture and sound. To constantly provide crystal clear reception, our technicians periodically test and occasionally repair the cable TV delivery equipment through out the cable system.

Premium pay TV services – Services presently not available as channels and services such as playboy, Blue Kiss pay-per-view services and VIDEO ON DEMAND are not operational in India. The customer will be required to buy a conditional access set top box or IPTV box in order to avail these premium services.



OVERVIEW Imagine the ideal cable TV for your life style programming that entertains you, informs you, and lets you unwind Home Cable provides you with the very best in home entertainment, information and communication. Ever since our company was formed, we have been at the forefront of technology, striving to make life more enjoyable and less complicated for the communities we serve. From our local employees to our corporate executives we strive to keep pace with a changing world. Home Cable can take care of all your TV and internet needs. Our new cable and high speed online offers unparallel value, providing the maximum in choice, quality, convenience and affordability. Home Cable owns and manages one of the most advanced cable systems in Delhi. Serving around 68000 customers, we offer cutting edge technology, the richest range of home entertainment and information choices for the whole family to enjoy and superior value that demonstrates that customer satisfaction is our number one priority. When you connect to home cable you connect to something more. You don’t just choose a premier cable TV and internet service provider; you connect to people committed to helping you to get the most out of your communication, information and entertainment experiences. We do this through constant innovation. CUSTOMER CARE At Home Cable customer care is our top concern. That is why we provide a variety of ways for you to find answers to your questions, make payments or give the technical support you need. We are available to serve you at any of our service areas during extended business hours. To give outstanding customer service we have the following policies - On time guarantee:- to solidify our commitment towards customer satisfaction, home cable has introduced on time guarantee. If late for an installation appointment its FREE. If late for a service call, you get Rs. 5 credit. Maintenance – home cable uses the best electronic equipment and workmanship available to provide our valued customers with reliable service and high quality picture and sound. To constantly provide crystal clear reception, our technicians periodically test and occasionally repair the cable TV delivery equipment through out the cable system. Adult at home policy- Company policy is that our installers and technicians WILL NOT enter your home to perform any work if a responsible adult is not present. We realize this may cause an inconvenience for some of our customers, but we feel this policy is essential to protect both you and our employees. EQUIPMENT AND HOME WIRING- home cable will repair/replace the equipment and wirings used to provide cable service. (Charges applicable) CABLE TV SERVICES Basic cable TV services- basic cable services include All popular free to air channels Regional language channels like SURYA TV, JAYA TV, OTV.... Viewer favorites like TIMES NOW, ZOOM, HALLMARK, STAR UTSAV .... Religious channels like SANSKAR, AASTHA, GOD TV Local music on demand and movie channels HOME MOVIES, HOME CINEMA, HOME MUSIC Pay TV services on (CAS) includes major Hindi and English pay channels Sports channels like- STAR SPORTS, TEN SPORTS and ESPN Movie channels like- STAR MOVIES, STAR GOLD, HBO Children’s channel- CARTOON NETWORK, POGO , DISNEY , HUNGAMA TV Informative channels like- NAT GEO, DISCOVERY CHANNEL, HISTORY CHANNEL News channels like- CNN, CNBC,CNN-IBN, NDTV PROFIT... Viewers favorite, Hindi Entertainment- STAR PLUS, STAR ONE, SET, ZEE TV Viewer’s favorite, English Entertainment- STAR WORLD, ZEE CAFE, Home Cable entertainment channel - owned by home cable, this channel, shows films, religious programs, information displays and public service announcements. Premium pay TV services – Services presently not available as channels and services such as playboy, Blue Kiss pay-per-view services and VIDEO ON DEMAND are not operational in India. The customer will be required to buy a conditional access set top box or IPTV box in order to avail these premium services. RATES AND CHARGES FOR CABLE TV – Initial installation charge Fixed monthly basic subscription fee payable Monthly, Quarterly, Half Yearly and Yearly For Pay Channels on CAS, STB Deposit and and Rs. 5 per month per pay channel you choose Service Tax @ 12.24% on the above Monthly subscription fee Entertainment tax Rs 20/- month for residential customers and Rs 50/- month for commercial outlets, Hotels and Guest Houses For additional service like installation of additional outlets, rewiring or relocation of additional TV outlets customer has to pay an additional one time charge and a monthly additional outlet charge. Here we would like to mention that home cable pays a fee to the copyright owners for the programs/films shown on the locally originating home cable channel. We are also required to enter into a separate Interconnect agreement with each pay TV satellite provider and pay a monthly fee on per subscriber/ customer basis to provide their services. At home cable we believe in giving as much choice as possible to each customer, but certain contractual provisions prohibit us in making all channels available in our package.